Frequently asked questions
Quick answers about our pure soy wax candles, candle care, shipping and ordering. Can't find yours? Message us on WhatsApp +91 98814 02522.
Frequently asked questions
What are Ashanjali candles made of?
Pure soy wax, a plant-based wax made from soybeans, with a wick we tested over months so each candle burns evenly from edge to edge. Every piece is hand-poured in small batches.
Why choose soy wax over paraffin?
Soy wax is renewable and biodegradable, burns with far less soot and smoke than paraffin, melts at a lower temperature so it burns slower and longer, and holds fragrance well, so the scent lingers.
How long do the candles burn?
Our 200 ml jar candle burns for up to 36 hours and our tea lights for about 6 hours. Urali, glass and floating candles burn for a time that depends on their size.
What is an urali candle?
An urali is a wide, shallow bowl used in Indian homes for floating flowers and diyas during Diwali and other festivals. An urali candle is soy wax poured into a decorative urali, so it works as both a candle and festive decor.
How do I care for a soy wax candle?
On the first burn, let the wax melt all the way to the edge to avoid tunnelling. Trim the wick to about 5 mm before each use, burn for up to 4 hours at a time, keep it away from drafts, children and pets, and never leave a lit candle unattended.
Do you ship across India, and how much is shipping?
Yes, we ship across India. The shipping charge depends on your pincode and the parcel weight, and is shown before you pay. See the shipping policy for details.
How do I pay?
Online orders are paid securely through Razorpay by UPI, debit or credit card, net banking or wallet. All prices are in Indian Rupees and include GST.
How will I know my order is confirmed and on its way?
We email you an order confirmation as soon as your payment goes through, and the courier's tracking link when your parcel is picked up, usually 2 to 4 days later. Questions about an order? Message us on WhatsApp with your order number.
Can I order on WhatsApp?
Yes. Message us on WhatsApp at +91 98814 02522 with the product codes (for example AA-204) and quantities, and we will confirm fragrance or colour, delivery and payment with you.
Can I choose the fragrance or colour?
Ask us on WhatsApp which fragrances and colours are available for the piece you like. Every candle is handmade, so colours can vary slightly from the photos.
