Last updated: 30 October 2026

Every Ashanjali Apothecary candle is handmade to order and fragile in transit, so this policy is built around getting your order to you in good shape, and making it right quickly if it is not. It applies to all orders placed on ashanjali.in or confirmed with us on WhatsApp, sold by Anjali Ajit Patil, proprietor of Anjali Enterprises.

Cancelling an order

• Before dispatch: you can cancel any order before it is dispatched by messaging us on WhatsApp or emailing us with your order number. We refund the full amount, including shipping.
• Custom or personalised orders: once we have started making a custom order (for example, a special colour, fragrance or bulk gifting order), it can be cancelled only with our agreement, and we may deduct the cost of materials already used. We tell you the amount before you confirm.
• After dispatch: an order cannot be cancelled once it has been handed to the courier.
• If we cancel: if a product is out of stock, or we cannot deliver to your pincode, we cancel the order and refund the full amount.

Returns

Because candles are personal-use products that can melt, scratch or pick up odours, we do not accept returns for a change of mind. We do replace or refund an order in these cases:

• the product arrived broken or damaged in transit (an unboxing video is required);
• you received the wrong product, or an item was missing;
• the product has a manufacturing defect, such as a wick that does not light.

Small variations in colour, shape, fragrance strength or finish are part of handmade products and are not defects.

How to report a problem

1. Message us on WhatsApp at +91 98814 02522 or email hello@ashanjali.in within 48 hours of delivery.
2. Share your order number, photos of the product and packaging, and an unboxing video. The unboxing video is required for damage claims: please record it in one take, from the sealed parcel to the product, without cuts.
3. We review it within 2 working days and tell you whether we will send a replacement or a refund. If we need the product back, we arrange the pickup at our cost.

Refunds

• Approved refunds are issued within 2 working days of approval to the original payment method (UPI, card, net banking or wallet) through our payment partner, Razorpay.
• The money usually reaches your account within 5 to 7 working days after we issue the refund, depending on your bank.
• For a damaged, wrong or defective product, we refund the full price of that product, and the shipping charge if the whole order is affected.
• For orders paid directly to us outside the website, we refund to the same account you paid from.

If you have not received a refund within 10 working days of our confirmation, please contact us and we will follow up with Razorpay and your bank.

Exchanges

We exchange a product only to replace one that arrived damaged, wrong or defective. A replacement ships at no extra cost once it is ready.

Contact

Anjali Ajit Patil, proprietor of Anjali Enterprises, Plot No. 17, R.S. No. 871/1, Abhishek Residency, Karande Mala, Tal. Karvir, Kolhapur 416003, Maharashtra, India. Phone +91 98814 02522, email hello@ashanjali.in, WhatsApp +91 98814 02522.