Last updated: 30 October 2026

This policy explains how Anjali Ajit Patil, proprietor of Anjali Enterprises, trading as Ashanjali Apothecary ("we", "us"), ships orders placed on ashanjali.in or confirmed with us on WhatsApp.

Where we ship

We ship to serviceable pincodes across India. We do not ship outside India at present. If your pincode is not serviceable by our courier partners, we will tell you before you pay, or refund you in full if we find out after.

How long it takes

Processing time

2 to 4 working days to make, cure and pack your order after payment

Delivery time

3 to 7 working days after dispatch, depending on your location

Festive and bulk orders

Larger or custom orders may need more time; we confirm the date with you before you pay

Working days are Monday to Saturday, excluding public holidays. Delivery times are estimates from our courier partners and remote areas may take longer. Delays caused by the courier, weather, strikes or other events outside our control are not in our control, but we will follow up with the courier on your behalf.

Shipping charges

Shipping is charged at the courier's rate for your delivery pincode and the packed weight of your order. The exact charge is shown to you, and added to your order total, before you pay. We do not add any hidden charges after payment.

Courier partners and tracking

We ship through Shiprocket and its courier partners (such as Delhivery, Blue Dart, Xpressbees and DTDC), chosen for your pincode. We email you a confirmation as soon as your payment goes through, and the courier name and tracking link once your parcel is picked up. You can also ask us for the tracking details on WhatsApp.

Packing

Candles are fragile and soften in heat. Every order is wrapped and boxed by hand to travel safely. Please store your candles in a cool place once delivered.

Delivery address

Please check your address, pincode and phone number before you pay. We are not responsible for delays or loss caused by an incorrect or incomplete address. If a parcel comes back to us because the address was wrong or nobody was available, we can re-ship it once you pay the shipping charge again.

Damaged parcels

If your parcel arrives damaged or tampered with, please record an unboxing video (it is required for any damage claim) and tell us within 48 hours of delivery. See our cancellation, returns and refunds policy for what happens next.

Contact

For any shipping question, message us on WhatsApp at +91 98814 02522, call +91 98814 02522 or email hello@ashanjali.in.